Fast Global Shipping

All laser machines are dispatched within 3–6 working days after payment is confirmed, shipped via DHL, UPS, FedEx, or Air freight. Most customers receive their machine approximately 1–2 weeks after placing their order.

Hassle-Free Customs & Logistics

OMG Laser handles all customs clearance and shipping logistics on your behalf — no hidden import costs, no customs paperwork, no surprises.

Door-to-door service is available for:

• United States
• Canada
• Most EU countries
• United Kingdom
• Other regions — please contact us to confirm availability before ordering

Warranty & After-Sales Support

Every OMG Laser machine is backed by US-based technical support throughout the warranty period and beyond. Warranty coverage is as follows:

• Fiber Laser machines: 3-year warranty
• CO2 & UV Laser machines: 1.5-year warranty

• Replacement components shipped in advance in most cases — no waiting for your part to arrive before we send the fix
• Prepaid return labels provided for parts return where applicable
• USA-based tech support — real engineers, real answers

Custom-Built to Your Specifications

Every OMG Laser machine is custom configured to your exact requirements at the time of order. Because of this, our return and refund terms differ from standard off-the-shelf products.

Order Cancellation

• Before shipment: Cancel at any time with no fee — contact us and we will process a full refund
• After shipment: A 30% fee applies to the entire invoiced amount, covering shipping costs, import tariffs, return freight, and any other losses incurred

Exceptional Circumstances

We understand that unusual situations arise. In certain exceptional cases, a refund request may be reviewed and considered on a case-by-case basis. These are evaluated at our sole discretion and are not guaranteed.

To submit a request, contact our support team with your order number, a detailed description of the circumstances, and any relevant documentation. We will respond within 3 business days.

Issues with Your Machine?

If your machine arrives with a defect, is damaged in transit, or develops a fault during the warranty period, our warranty process — not a return — is the right path forward. In most cases we ship replacement components in advance so you're back up and running as quickly as possible.

• Document the issue with photos or video
• Email us at info@omglaser.com with your order number
• Our US-based tech team will assess and dispatch parts or arrange a resolution