01Introduction

OMG Laser ("we," "us," or "our") takes your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or purchase our products. By using our services, you agree to the practices described in this policy.

Our approach to privacy is guided by four principles:

• Clarity — We explain our practices in plain language so you always know how your data is used.
• Protection — We take reasonable and industry-standard measures to safeguard your information.
• Respect — We respect your rights to access, update, and delete your personal data.
• Necessity — We collect only the information required to provide our services.

Please read this policy carefully before using our website or placing an order. If you have questions at any time, contact us at info@omglaser.com.

02What Personal Information We Collect

We collect personal information when you interact with our website, place an order, or contact us for support. This may include:

Account & Order Information

• Name, email address, phone number, and shipping/billing address
• Order history, product preferences, and transaction records
• Payment information (processed securely via third-party payment providers — we do not store card numbers)

Device & Usage Information

• IP address, browser type, and operating system
• Pages visited, time spent on site, and referring URLs
• Device identifiers collected via cookies and similar technologies

Communications

• Messages you send us via email, contact forms, or support tickets
• Reviews or feedback you submit about our products

03How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including shipping coordination and customs handling
• Communicating with you about your order status, tracking, and delivery
• Providing customer support and warranty services
• Sending service-related notifications (e.g., order confirmations, shipping updates)
• Improving our website, products, and services based on usage patterns
• Preventing fraud, detecting security incidents, and complying with legal obligations
• Sending marketing communications only with your consent, with the option to unsubscribe at any time

04Cookies & Tracking Technologies

We use cookies and similar technologies to ensure our website functions correctly, remember your preferences, and understand how visitors use our site. Cookies are small text files stored on your device.

• Essential cookies — Required for core website functionality such as the shopping cart and checkout
• Analytics cookies — Help us understand traffic patterns and improve the user experience (e.g., Google Analytics)
• Marketing cookies — Used to deliver relevant advertisements, only with your consent

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

05How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

Service Providers

We share necessary information with trusted third parties who help us operate our business, including:

• Shipping carriers (DHL, UPS, FedEx) — to fulfill and track your order
• Payment processors — to handle transactions securely
• IT and hosting providers — to maintain our website and systems
• Customer support tools — to manage communications and tickets

All service providers are required to handle your data securely and only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of OMG Laser, our customers, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you before your data becomes subject to a different privacy policy.

06How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our website
• Access controls to limit who within our organization can view personal data
• Secure third-party payment processing — we never store full credit card numbers
• Regular security reviews and staff training on data protection

07Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal data we hold about you
• Correction — Ask us to correct inaccurate or incomplete information
• Deletion — Request that we delete your personal data, subject to legal retention requirements
• Opt-out of marketing — Unsubscribe from promotional emails at any time via the link in any email or by contacting us
• Data portability — Request your data in a structured, machine-readable format where applicable
• Withdraw consent — Where processing is based on consent, withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at info@omglaser.com. We will respond within 15 business days.

08Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including providing services, resolving disputes, and complying with legal obligations.

• Order and transaction records are retained for a minimum of 7 years for tax and accounting purposes
• Marketing consent records are retained until you withdraw consent
• Support communications are retained for the duration of the warranty period plus 1 year

When your data is no longer needed, we securely delete or anonymize it.

09Children's Privacy

Our website and services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware that a minor has provided personal information, we will take immediate steps to delete it. If you believe we have inadvertently collected data from a minor, please contact us right away.

10International Data Transfers

OMG Laser operates globally and your information may be processed or stored in countries other than your own. When transferring data internationally, we take steps to ensure your information receives an adequate level of protection consistent with this Privacy Policy and applicable law.

For customers in the European Economic Area (EEA) or United Kingdom, transfers outside these regions are made using appropriate safeguards such as standard contractual clauses approved by relevant authorities.

11Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting a notice on our website or by email at least 14 days before the changes take effect.

Continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.